We Are Here to Help
Contact Us
Whether you have a question about an order, want to partner your shelter, or are a member of the press, we would love to hear from you.
We respond to every message personally. No automated replies.
General Inquiries
Questions about orders, donations, your account, or the platform. We aim to respond within 24 hours. Reach us through the contact form or on Instagram.
Send a MessagePress & Media
Interview requests, media kit inquiries, story collaboration proposals, and partnership coverage. Reach us through the contact form or on Instagram.
Contact Press TeamShelter Partnerships
Applications from rescue shelters, veterinary clinics, and animal welfare organizations seeking partnership. Reach us through the contact form or on Instagram.
Apply or InquireSend Us a Message
Prefer to write? Fill out the form below and we will get back to you within 24 hours.
Common Questions
Quick answers to the questions we hear most often.
Once your order ships, you will receive a tracking number via email. You can also view order status and tracking in your account dashboard under "Orders." Custom products typically ship within 5-7 business days.
Need more help?
Our team is available Monday through Friday, 9 AM to 6 PM ET. For urgent shelter partnership inquiries, we prioritize responses within 12 hours.
Want to Support Our Mission Right Now?
Your donation powers shelter visibility, professional animal photography, and the QR platform that connects every product to a real animal waiting for a home.
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